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Standard delivery Get it in 3-5 working days |
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Orders over £40: All day delivery. Order anytime: |
FREE |
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Orders under £40: All day delivery. Order anytime: |
£4 |
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Weekday time slot from 12noon – 5pm. Order by 9pm. |
£10 |
Your delivery carrier will be advised by email when your product is dispatched.
DPD delivers between 8am – 8pm.
Royal Mail delivers between 7am – 7pm.
Subject to store availability. Please be aware that factors beyond our control (such as adverse weather) may delay your order.
Missed delivery
If you ordered a large item
We’ll attempt to contact you at the time of delivery and wait a few minutes for you
We’ll leave a delivery card to let you know we came.
At no extra charge you can re-book a different delivery date that suits you.
To book another delivery date, visit our Contact Us page, look for the Need Help button, click it and you will be able to chat to one of our team who will be able to direct you to useful information or answer your questions.
If you ordered a small item
The courier will:
Leave a delivery card and send you a text to let you know the delivery was missed.
Usually try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge.
Possibly deliver to your neighbours. In this case please see the delivery card left for you.
Public holidays
For large items, we deliver to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day and New Year’s Day)
For small items, a courier delivers on our behalf to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day, New Year’s Day and other bank holidays).
Do I need to be there to sign for delivery?
We do require someone over the age of 18 to sign for delivery of large items, and there are different options available for small item delivery, depending on courier.
DPD will provide you with options when they send you your tracking text, two of which are leave in a safe place and Deliver to Neighbour.
